We use JNE Shipping Company (www.jne.co.id) for shipping to all cities in Indonesia. JNE offers Economical, Regular and Fast Service.
When placing your order on Sciesa.co, please take into consideration that we operate Monday through Friday. Therefore, payment confirmation received on weekends and holidays will be checked on the next business day. Please allow 1 (one) day after payment confirmation for us to check your payment, perform quality control of your merchandise, and pack your order. You will be sent a confirmation email once your order has been dispatched with tracking information.
PLEASE NOTE: We are unable to ship your order if any problems regarding the payment occurred. Orders can only be delivered when the full amount of payment is received and confirmed.
Our delivery timescale for both domestic and international standard orders is shown below:
JAKARTA AREA. Estimated delivery time: 1-3 working days after shipment.
OTHER CITIES IN INDONESIA. Estimated delivery time: 2-5 working days after shipment.
Delay might occur during public holidays.
Please refer to jne.co.id for domestic rates. International rates are upon request. International rates may change based on exchange rate. Shipping cost will be added to your total purchase after you have checked out.
Shipping fees will be charged based on the weight of the order. If the accumulated weight exceeds 1 (one) kg, another kg will be added to shipping fees. Weight of purchase will be calculated upon checkout.
Shipping Rules and Regulations
We are not responsible for merchandise risk of loss after the courier has delivered the order to the address. We do not take responsibility if the courier cannot deliver the package in time due to incomplete address, misspelled address or no recipient at the address. For Indonesian customers, please check your JNE shipping code in the “Track Order” links at the top of the page (jne.co.id) and call JNE customer service (021-2927 8888) to deal with the problem.
Tracking Your Shipment
Once your order has been shipped via JNE, you will receive an automated e-mail with your tracking information. Your tracking information can also be found by logging in your account and viewing your orders.